Frequently Asked Questions

Everything you need to know about shopping with HIC

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is the HIC return policy?

We offer a 30-day return policy for most unused items in their original packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including Apple Pay, Google Pay, and PayPal.

Do you offer international shipping?

Currently, HIC primarily ships to domestic addresses. We are working on expanding our logistics to support international shipping in the near future.

Are my personal and payment details secure?

Yes, we use industry-standard SSL encryption and PCI-compliant payment processors to ensure your data is protected throughout the entire checkout process.